Knowledge Management
• Data,
Information, Knowledge, Competence
• Spiral of
Knowledge
• Tacit vs.
Explicit Knowledge
• CKO: Chief
Knowledge Officer vs. Knowledge Broker
Organizational Learning
• Learning
Organization vs. Organizational Learning • Single Loope Learning vs. Double Loop Learning
• Activities of
Organizational Learning • Learn to Learn, Routines, Trust, Team
Management
Intellectual Capital
• Valuation of
the Firm • Components of the Intellectual Capital Report •
Intellectual Capital Navigator
• Case Study